![]() ![]() Excitement of your brand as well as the necessary skills shown above will lead you to selecting great candidates that are capable of working in a distributed contact center.Īfter you’ve created your candidate shortlist, make sure to use these customer service interview questions. When hiring remote contact center agents, it’s important that you find candidates that are excited about your product, brand, service, and/or company. A call center representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. In today’s modern work environment hiring remote contact center agents is fast becoming the new normal.
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